Payments & Returns
Every online customer will only need to go through 2 easy steps to purchase a Best Gift 2u item by clicking:
Step 1: Add to cart
Step 2: Proceed to Checkout
- Fill in your contact information and billing address
- Choose your preferred shipping method (for selected countries only)
- Choose your preferred payment method
- Review the details before placing your order
With a PayPal account, customers are not required to type in card details or personal information but email address, password, or contact number and PIN for your transaction. You can also pay via PayPal's Guest Checkout without the need for a PayPal account login.
Exchanges & Returns
Best Gift 2u is happy to make an exchange if you order from www.bestgift2u.com and the item you received is defective or damaged, or you receive the wrong item.
1. Wrong Item Received
Should you receive an item that is entirely different from your original order, kindly reach out to us at firstname.lastname@example.org within 14 days from the date of receipt. To expedite the resolution process, we kindly request that you send an email with detailed pictures or videos (each file less than 1 MB) clearly displaying the incorrect item.
Once we have confirmed the discrepancy, rest assured that Best Gift 2u will take full responsibility for the shipping cost and will make arrangements with our courier service to collect the wrong items in their original packaging. We will then proceed with exchanging the incorrect item for the right one.
2. Defective Item Received
In the event that you receive a defective item upon arrival, we kindly ask that you notify us by emailing email@example.com within 14 days from the date of receipt. To assist us in resolving the issue promptly, please attach detailed pictures or videos (each file less than 1 MB) clearly showing the defective area.
Once we have verified the defect, rest assured that Best Gift 2u will cover the shipping cost and coordinate with our courier service to collect the defective or damaged items in their original packaging. We will then proceed with arranging a swift exchange for a new replacement.
3. Wrong Engraving
For customers who have placed orders with engraving, please take note that Best Gift 2u will use the engraving message displayed on the order confirmation email as a reference. As part of our commitment to providing exceptional service, every customer will receive an order confirmation email once the order is successfully placed on our website www.bestgift2u.com.
If you notice any discrepancies in the engraving details on the order confirmation email, kindly inform us within 1 working day by emailing us at firstname.lastname@example.org. We understand the importance of timely delivery, and our team strives to process and fulfill most orders promptly.
In the rare instance where you receive an item with incorrect engraving, we request that you inform us within 14 days from the date of receipt by emailing email@example.com. To assist us in resolving the matter swiftly, kindly send us an email with detailed pictures or videos (each file less than 1 MB) clearly displaying the incorrect engraving.
Best Gift 2u retains the right to decline a full refund or impose a restocking fee for any order that does not adhere to the stated requirements mentioned above.
Please be aware that credit card refunds may take up to 2-3 weeks to process, as they require several approvals from the relevant authorities. Once a request for a refund is submitted, respective banks will conduct an investigation and validation process. The approved refund amount will be credited to your next month's credit card billing statement.